As This autumn nears its finish, firms replicate on their achievements and put together methods for the approaching 12 months. This reflection is vital, as Forrester’s CX Index 2024 reveals: CX Index scores have dipped throughout the board.
On this context, I urge you to remind everybody in your group: “CX just isn’t a challenge.” Initiatives finish, however inserting clients on the middle of your small business’ technique, operations and management requires steady dedication.
Such a sustained dedication is strictly what Forrester’s Buyer Obsession Awards acknowledges.
Nedbank Gained Forrester’s Buyer-Obsessed Enterprise Award EMEA 2024
At Forrester’s CX Summit EMEA, Anton de Moist, Nedbank’s Chief Buyer Officer, and Derek Tedder, Government CX Technique & Tradition, shared particulars on the financial institution’s sustained efforts over time.
BNP Paribas And Financial institution Millennium Have been Award Finalists
These two corporations stood out among the many submissions for his or her programmatic CX efforts.
We acknowledged BNP Paribas for its complete work in managing and enhancing buyer journeys at scale. The financial institution’s efforts to harmonize CX efforts throughout a number of international locations, whereas catering to numerous buyer wants, reveal the facility of a well-coordinated, scalable CX technique.
We acknowledged Financial institution Millennium for its structured and customer-centered method to elevating the standard of its buyer expertise. Its technique, grounded in understanding and addressing buyer wants, highlights the worth of data-driven selections and customized enhancements that resonate deeply with their viewers. Magdalena Suchanek, the CX chief at Financial institution Millennium, expressed: “The scope checked within the utility for the Award is complete and multidimensional. It covers sensible elements of CX administration, but in addition these associated to management, technique, tradition, and outcomes. The preparation of the applying itself, after which conversations with analysts on this matter, are an excellent alternative to evaluate the group’s efforts in being buyer obsessed.”
Congratulations once more to Nedbank, BNP Paribas and Financial institution Millennium!
As you replicate and plan…
…think about these sources:
As all the time: Don’t hesitate to be in contact. And hold an eye fixed out for our name for submissions for the Buyer Obsession Awards 2025.
