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Ever puzzled why offering (and discovering) worker companies in a rising firm feels so difficult? Particularly when you have to shortly reset a password or urgently want entry to a specific utility? For many years, companies have confronted these challenges with little progress. That is the place Atomicwork is available in, reimagining the digital office expertise for fast-scaling corporations with AI automation.
Atomicwork brings collectively three highly effective capabilities: a conversational assistant, a contemporary service administration system, and a workflow automation platform. These parts work seamlessly with Microsoft Groups and the broader Microsoft ecosystem, making it extremely handy for workers to get assist and entry companies. Their AI Assistant, Atom, facilitates extremely personalised interactions between staff and inner service groups, all with out the standard complications of complicated integrations and administration.
Ramesh Ganapathy, Chief of Employees and Head of Operations at Atomicwork, explains how this strategy marks a departure from conventional service administration: “In lots of corporations, the norm has been to arrange separate self-service portals for information administration and ticketing help. However because the variety of service groups grows, so does the complexity of managing these methods. Atomicwork tackles this downside head-on by bringing service administration on to the top consumer.
Consider an worker simply asking a query on Groups and receiving solutions instantly. This doesn’t imply simply offering solutions to FAQs for Degree 1 help, but in addition automated workflows like software program provisioning, password resets and incident response. We additionally transcend help to cowl broader productiveness situations like onboarding and compliance.”
The timing of Atomicwork’s inception proved to be a pivotal benefit in its growth. Based in September 2022, simply months earlier than the debut of ChatGPT, the corporate was uniquely positioned to capitalize on the most recent developments in massive language fashions. This timing allowed the engineering group to design an AI-native answer from the bottom up, fairly than retrofitting AI with present methods, as is frequent amongst established gamers available in the market. This forward-thinking strategy units Atomicwork aside, enabling them to supply a extra cohesive and revolutionary platform.
Being part of Microsoft’s Founders Hub was a major increase. It offered entry to numerous assets, instruments, and startup credit that accelerated product growth, permitting Atomicwork to convey their product to market forward of different rivals. Plus, the seamless integration with Microsoft Groups made it a simple alternative for organizations seeking to undertake a extra environment friendly answer with out the necessity for a number of instruments or an advanced integration course of.
Nonetheless, Atomicwork’s journey hasn’t been with out its challenges. As an illustration, through the Silicon Valley Financial institution disaster, the startup needed to act shortly to safe new banking companions and guarantee continued operations. Whereas conventional banks introduced some hurdles, the group discovered an answer by way of the Microsoft for Startups Founders Hub, signing up with Mercury Financial institution and safely transferring a few of their funds there. This fast considering helped them preserve monetary stability throughout a doubtlessly disruptive time.
The story of Atomicwork is deeply private for its founders. Vijay, the CEO and a seasoned entrepreneur who beforehand served as VP and GM at Nutanix, usually felt the frustration of navigating cumbersome inner processes at previous corporations. Easy duties like getting journey approvals, upgrading {hardware}, or procuring software program might flip into drawn-out processes involving a number of steps and approvals, draining time and assets. Co-founders Kiran and Parsuram, who have been a part of the founding group at Freshworks, had their very own share of challenges when it got here to scaling inner service administration. Their mixed experiences led them to acknowledge a major hole available in the market: the necessity for a contemporary, environment friendly service administration platform.
Atomicwork is deeply built-in with Microsoft companies. The platform leverages Azure and OpenAI for its AI capabilities, with lots of its core parts hosted on Azure. The deep integration with Microsoft 365, Groups, Intune, Entra, and SharePoint permits Atomicwork to operate as an extension of the Microsoft ecosystem. This allows service groups to create complicated workflows throughout their tech stack.
Ramesh highlights the strategic benefit of this partnership: “Being a Microsoft companion provides us a major aggressive edge. It not solely strengthens our technological basis but in addition places us nearer to the type of enterprise clients we’re seeking to entice. For organizations already invested within the Microsoft ecosystem, getting began with Atomicwork is a breeze. Our platform is designed to be plug-and-play, permitting Microsoft clients to maximise the worth of their present infrastructure and see a quicker return on funding.“
One among Atomicwork’s early clients, Ammex, a retail and manufacturing firm primarily based in Seattle, is already seeing the advantages of this built-in expertise. With a whole lot of full-time staff and 1000’s of producing employees, Ammex depends on Atomicwork for inner IT and HR companies. The deep integration with Microsoft was a key consider Ammex’s choice to undertake Atomicwork, viewing it as a pure extension of their present infrastructure.
Chad Ghosn, World CTO and CIO of Ammex, shared his expertise: “Our journey with Atomicwork to transition our ticketing to their AI-powered service administration system has been exceptional. The product has remodeled how we handle our workflows, providing a seamless integration that leverages the most recent AI know-how to satisfy our wants effectively.
The ROI on deploying Atom throughout our groups has been unimaginable. In contrast to our earlier answer, Atom allowed us to keep up our IT service group with out including a single headcount in six months. It handles easy queries that used to interrupt our Finance group, and it offers our CEO with real-time updates on shipments and orders”
As Atomicwork appears towards the longer term, the main target is squarely on progress and innovation. With product-market match already achieved, the corporate is setting its sights on bigger enterprises and extra complicated use instances. Leveraging advances like automated AI brokers, multi-modal help and finetuning methods, they proceed to refine their product primarily based on buyer suggestions, reimagining conventional service practices alongside the best way. By addressing essential service administration challenges for enterprise corporations, Atomicwork is well-positioned to scale and ship worth to organizations world wide.
