Blissful Spring! Let’s clear out previous insights and create new ones. That’s why we simply opened our annual Suggestions Administration & CX Measurement Practices survey to you. The survey gathers wealthy knowledge about what you and your groups are doing and the challenges you face.
The insights we be taught from this survey inform our analysis for the approaching yr — and assist us higher serve the CX group with trusted info from their friends world wide.
And The Greatest Half: We Get To Give One thing Again To You
In return for finishing the survey, we’ll give you the next in-depth supplies that allow you to see the present state of those actions and evaluate your group to others:
An unique presentation deck together with detailed evaluation of the outcomes (see some chosen slides beneath).
A Forrester report with a abstract of observations and key traits.
An invite to a free webinar concerning the findings.
Right here Is What To Count on
Subjects embrace buyer journey measurement, driving motion with suggestions, stakeholder engagement, know-how stack, and AI use circumstances.
Please enable 20 minutes of time to share your insights and views (don’t fear, you don’t must do all of it as soon as. If you should take a break, you’ll be able to come again and end the survey later).
Be aware that your responses will likely be aggregated for evaluation, and your responses gained’t be attributed to you/your organization.
Right here is the hyperlink to the survey
If you’re curious concerning the 2023 outcomes, take a look at our weblog that includes one of many insights we created. When you have Forrester entry, take a look at our reviews on the subject, beginning with this one: The State Of VoC And CX Measurement Practices, 2023.
Thanks and we hope to see you on the outcomes webinar later this spring!
