J.D. Power’s ratings for Farmers Insurance
Product Line
J.D. Power ratings/score
Notes
Auto insurance
809 out of 1000
Slightly below industry average
Homeowners’ claims
Not among top-ranked
Average to below-average customer satisfaction
Digital tools
Lower ratings
Impacts customer shopping experience
In terms of auto insurance, Farmers scored 809 out of a perfect score of 1000 in J.D. Power’s latest auto insurance study. This ranking is slightly below the industry average of 818. The study based its score on metrics like trust, policy offerings, price, billing, customer interactions, and claims handling.
