Hi,
I was a victim of fraud on my credit card, and I recently lost my appeal against the bank & the first review of with the financial ombudsmen has sided with the bank.
Bank says the physical card was used in Vietnam via chip & signature, but I had the card with me in Thailand & had never been Vietnam. Because they are claiming the card was physically used in Vietnam, and no technology plausbily exists to clone chips they have rejected my claim. In addition all “system evidence” points to the card physically being used, which is impossible as I have eyewitnesses that proves the card was with me.
I’m seeking any card experts or anyone who has been through this before, I want to know exactly what i can request from the financial ombudsman to prove these charges were fraud.
The basis of rejection was primary around the bank said the physical card was used.
Any advice would be greatly appreciated.
Some quotes from the financial ombudsman:
“This payment method means the chip on the physical card is read and so I’m satisfied physical credit card was used to make the payment.”
“As X states his card was always in his possession, I’m unable to find a plausible explanation for how his card was compromised in order to allow an unauthorised and unknown third party to carry out the payments. So, I’m persuaded that the payments were authorised.”
“But where the evidence is contradictory (as some of it is here), I reach my view on the balance of probabilities – in other words, what I consider is most likely to have happened in light of the available evidence and the wider circumstances. In this case, the system evidence is too strong to ignore and the fact I have no information to contradict that the physical card was used has persuaded me it’s more likely the transactions are authorised.”
I requested a report which shows the card was used, but it’s heavily redacted and I can’t make much use of it, the only key thing that I can see is the phrase “The ARQC was checked and passed verification”
Thanks
