BGL Corporate Solutions have again been recognised with an Australian Achiever Award for outstanding customer service. This is the 22nd Australian Achiever Award won by BGL.
This prestigious award highlights BGL’s outstanding service in the Information and Communication Technology Services sector. The results are based entirely on customer feedback and evaluated across eight key criteria: time efficiency, addressing client needs, care, value, attitude, communication, overall perception and likelihood of referral.
BGL achieved an impressive customer satisfaction rating of over 90%, clearly reflecting the strength of its client relationships and unwavering commitment to service excellence.
“This is another incredible achievement in BGL’s journey,” said Daniel Tramontana, BGL’s Chief Executive Officer. “It reflects our customer-first mindset and our ongoing mission to deliver innovative solutions that empower professionals. But what truly sets us apart is the exceptional support we provide alongside our technology.”
“At BGL, we pride ourselves on more than just delivering award-winning software,” added Adriana Cavallo (pictured), General Manager – Customer Experience (APAC). “While others rely solely on bots or email-only support, we ensure our clients always have direct access to real people. That personal connection is what makes the difference.”
BGL clients have shared glowing feedback through the survey: “BGL provides excellent service and consistently goes above and beyond expectations,” said one respondent. “They have a personalised approach and the follow-up I receive on any inquiry demonstrates they genuinely care about our needs.”
Another added, “My account manager is available whenever I need assistance. I am very pleased by BGL’s commitment to improving our work by regularly introducing new application features.”
