Amplify Credit Union has partnered with Illuma to implement IllumaShield voice authentication, enhancing security and streamlining member verification.
IllumaShield’s passive audioprint technology verifies callers without security questions or special passphrases, leading to faster call center interactions and higher enrollment rates.
By automating identity verification, Amplify Credit Union expects to reduce call handle times, cut operational costs, and deliver a more seamless, trusted member experience.
Voice authentication solutions provider Illuma formed a strategic partnership with Amplify Credit Union this week. The Texas-based credit union selected Illuma for its IllumaShield caller authentication technology.
“Security and member experience are top priorities for Amplify Credit Union,” said Amplify Credit Union Chief Experience Officer Stacy Armijo. “Partnering with Illuma allows us to enhance both by implementing state-of-the-art voice authentication technology, ensuring that our members can access their accounts securely and effortlessly.”
IllumaShield helps banks and credit unions verify callers with its audioprint technology that continuously analyzes the unique characteristics of a caller’s voice and device using advanced signal processing, machine learning, and AI. This passive authentication eliminates the need for security questions or spoken pass phrases.
When a consumer calls into a call center using IllumaShield, they can complete enrollment simply by saying “yes” and continuing the conversation. The system does not require them to call into a specific line, wait on hold, or repeat a special phrase. As a result of the straightforward experience, Illuma reports that more than 95% of callers invited agree to enroll.
By automating the verification process, Amplify Credit Union can not only reduce call handle times but also lower operational costs associated with manual identity verification. At the same time, members benefit from a faster, frictionless experience that builds trust and loyalty.
Headquartered in Plano, Texas, and founded in 2016, Illuma specializes in voice authentication solutions for credit unions and community banks. Its flagship product, IllumaShield, is currently deployed at financial institutions across the U.S., helping streamline operations while strengthening fraud defenses.
Illuma is among the companies demoing their latest technologies at FinovateSpring 2025 on May 7 through 9 in San Diego. Check out more details or register today.
Photo by Pawel Czerwinski on Unsplash
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