“Using AI to detect fraudulent claims, for example, is no longer a nice to have, it’s a necessity. Because the bad guys are already using it,” Gupta said. “Claims are coming in with AI-crafted documents. Someone can easily create what looks like a legitimate ransomware attack, but all the artifacts are AI-generated. If a human is evaluating that claim, they might believe it’s real. That’s where we need AI. And if insurance companies aren’t using it, they’ll end up on the losing side of the battle.”
