The corporate banking landscape is undergoing a significant digital transformation. Commercial banks worldwide are reimagining their portals to cater to the evolving needs of corporate treasurers. This shift is driven by demographic changes, rapid digital
advancements, and the increasing demand for efficiency, consolidation, and actionable insights.
The Changing Expectations of Corporate Treasurers
Today’s corporate treasurers no longer view banking portals as mere transaction platforms—they expect a super app experience that seamlessly integrates multiple services and delivers:
Breadth of Functionality
A single portal for all banking services, including: Trade Finance, Cash Management, Liquidity Management, Virtual Accounts, Supply Chain Finance, Loans, FX & Investments
Depth of Functionality
Self-service capabilities across the entire transaction lifecycle, extending beyond basic inquiry services
Key Features
– Unified experience across devices, enabling access to financial data anytime, anywhere
– Multi-bank connectivity, allowing users to view and control accounts across different banks
– Enterprise-wide financial oversight, facilitating transaction monitoring across subsidiaries
– AI-driven decision support, providing intelligent insights and strategic recommendations
– Proactive alerts and automation, ensuring timely notifications and streamlined processes
– Personalised digital journeys, featuring: Persona-based dashboards, Drag-and-drop widgets, Simple navigation to minimise cognitive load on users
The Influence of Consumer Technology on Corporate Banking
Today’s finance professionals, especially the younger, digital-native generation, are accustomed to frictionless, intuitive experiences across all aspects of their lives—be it entertainment, transportation, shopping, or payments.
Retail Payments (GPay, PhonePe): Instant, seamless transactions.
E-commerce (Amazon, Flipkart): Personalised, data-driven recommendations.
Ride-Hailing (Uber, Ola): On-demand access with real-time tracking.
Streaming (Netflix, Spotify): AI-driven personalisation and automation.
These experiences have set a new standard for what users expect from corporate banking— real-time insights, predictive analytics, and seamless multi-channel access.
Beyond Self-Service: The Need for Intelligence
Corporate banking portals were initially designed to enable self-service, allowing treasurers to manage finances independently. However, expectations have evolved. Users no longer just want to execute transactions—they want banking portals to think for them.
Example – When submitting custom text or clauses for a bank guarantee, corporates expect the portal to
recommend changes upfront, ensuring faster approvals and reducing back-and-forth with the bank.
Omni-Channel Banking: A Default Expectation
Omni-channel access is no longer a standout feature for corporate banking portals—it has become the default expectation. For a
digital-native generation accustomed to adding items to their cart on a mobile app while commuting and completing the purchase from their laptop at work,
anytime-anywhere banking is a given. Seamless access across devices is no longer a differentiator but a fundamental requirement for modern banking experiences.
Multi-Bank Portals: A Game-Changer
The increasing adoption of open banking is transforming the way corporates manage their finances. No longer do they want to navigate multiple banking portals, juggling disparate systems and data sources. Instead, they demand a single, unified platform that
provides a consolidated view of their entire financial ecosystem.
A single, consolidated view enables corporates to:
– Streamline financial management
– Enhance visibility and control
– Improve decision-making
– Reduce complexity and costs
Final Thought
As we look to the future of corporate banking portals, one thing is clear: the status quo is no longer acceptable. Corporate treasurers demand more, and banks must deliver. By embracing innovation, leveraging technology, and prioritising customer needs,
banks can create portals that truly drive business success and build lasting relationships with their customers.
